Home Financial consultant 1 Finance appoints Sanjay Ghosh as lead consultant

1 Finance appoints Sanjay Ghosh as lead consultant


01 June 2022 10:28 STI

Bombay (Maharashtra) [India], June 1 (ANI/PNN): 1 Finance, based in Mumbai, a revamped consumer financial institution, announces the appointment of Sanjay Ghosh as Principal Consultant – Process Excellence, who will be responsible for the digital improvement of the experience customer. Sanjay Ghosh has an extensive experience of 28 years in various roles, distinguished by a commendable performance in financial services, education & training and retail franchise in India and abroad.
At 1 Finance, he is responsible for building, reviewing and reframing sustainable customer-centric processes. The experience he gained in managing clients in the financial services industry allowed him to empathize with them. This will lead to the creation of optimal experiences for customers at every touchpoint of their journey with the company.
Adept at managing customer-centric operations, he has provided consulting services to leading BFSI companies nationwide in the areas of business process re-engineering to optimize operations excellence. He has been instrumental in building projects for companies such as JM Financial, Nirmal Bang, MOSL Housing Finance, IndiaNivesh, IDBI and TradeBulls among others. During his tenure at Choice Equity Broking, he was instrumental in re-engineering the customer onboarding journey to drive five times the productivity by adding 50,000 new customer acquisitions per month. As Senior Vice President of Angel One, leading KYC and Quality Assurance, he helped launch one of the first digital onboarding journeys in India in 2014. During his tenure at Angel One, the company has obtained ISO 10002 certification for complaints handling. planning, design, operation, maintenance and improvement.
Keval Bhanushali, Co-Founder and Managing Director of 1 Finance, said, “We are delighted to have Sanjay Ghosh on board as part of the 1 Finance team, where he will focus on driving process excellence in all business functions. . 1 Finance implements world-class processes for a digital first experience to deliver the best solutions to our clients. Sanjay Ghosh will play a critical role in identifying and building these processes, enabling clients to realize their true value in personal finance. It’s an exciting time for the client to prioritize their financial well-being as much as their health. 1 Finance is committed to providing peace of mind to its customers when it comes to their financial matters.
Sanjay Ghosh, Principal Consultant – Process Excellence, 1 Finance, said: “I am happy to be aligned with 1 Finance’s values, culture and vision, and proud to be part of a young and dynamic leadership. The core values ​​of the company have inspired me to contribute to the mission of financial well-being for millions of Indians. At 1 Finance, we will build processes that will be thoroughly tested by us representing the client, then implement the assessments with the operations team. My contribution will not remain limited only to process improvements, but it will also be across the full spectrum of the business, starting with customer engagements to employees. The overall goal of my role is to simplify the entire process. operation for a rewarding overall experience for customers. “

Sanjay Ghosh has a Quality Management System (QMS) certification and is a certified Six Sigma Green Belt professional with a school leaving degree from the University of Calcutta. In a world where the customer journey in financial services is now predominantly digital driven, Sanjay Ghosh’s role is important where speed of delivery is crucial while improving the overall customer experience. 1 Finance solves the problem of scattered finances that customers face by providing a single view of the state of their finances. The company provides solutions that will take individuals’ personal finances to a holistic level, helping clients achieve a state of true financial well-being.
1 Finance Private Limited (www.1finance.co.in) is a reinvented consumer financial institution that offers qualified, unbiased and hyper-personalized advice on personal finances, including but not limited to assets and liabilities, income, expenses and insurance.
The Mumbai-based company is backed and mentored by renowned investor MarwadiChandarana Group, established in 1995 and marking its prominence in the higher education sector with Marwadi University, in retail financial services by Marwadi Financial Services , and with algorithmic and high-frequency trading. with MarwadiChandarana Intermediaries Brokers Private Limited (MCIBPL).
1 Finance is the first ecosystem of its kind to offer financial planning and advisory solutions to emerging affluent people in India.
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